Payment & Refund Policy

I. Payment Policy

  1. Bank Transfer
    • Account Number: 0451001696996
    • Bank: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) – Thanh Cong Branch – Hanoi
    • Transfer Note: Customer's Name _ Service _ Tour Code

After transferring, please notify our customer service representative or company staff for confirmation.

Upon receipt of payment, Umove Adventure's accounting department will contact the customer and send a confirmation receipt via email or Zalo.

  1. Payment at the Company Office UMOVE JSC

For direct payments at the office, the accounting department will issue an invoice along with a booking confirmation upon receipt.

II. Refund Policy

Customers may receive refunds directly at UMOVE JSC office located at No. 2, M1, Yen Hoa Urban Area, Yen Hoa Ward, Hanoi. Alternatively, Umove Adventure can transfer the refund to the bank account designated by the customer.

Refund processing typically takes 5–10 business days.

Before booking a tour, customers are advised to carefully review the itinerary, terms and conditions, and included/excluded services. If booking on behalf of others, please ensure they fully understand the program details from the person making the reservation.

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